Using Sustainability for Growth - the role of Products, Returns, and Recommerce

Using Sustainability for Growth - the role of Products, Returns, and Recommerce

Sustainability is no longer a USP - it's now many things, including a way to increase the profits of your business.

How? By embracing circularity, recommence, taking control of your returns, and your own supply chain.

In this session, we'll be discussing how you can harness sustainability tools and practices to improve your business's profits.

Key topics:

  • The latest ways to reduce return rates AND lower cost of returns
  • How brands are using Recommerce to increase customer lifetime value
  • How to reduce waste and cost in your supply chain

This session is for you if:

  • You're looking to improve your profitability this year
  • You want to take control of what happens to your products post-purchase in order to benefit your business and the planet
  • You're looking for a way to improve CX and up CLV


Our moderator

The whole session will be introduced and moderated by Chloe Thomas, who doubtless will be sharing her own advice to.

Don't know who Chloe is?

  • She's the host of the eCommerce MasterPlan and Keep Optimising Podcasts
  • Editor-in-Chief at eCommerce Tech
  • She's been in eCommerce for nearly 20 years, including 10 years running a marketing agency
  • She's a LinkedIn Retail Top Voice
  • And has written 5 bestselling books about eCommerce marketing and success


16 July 2025, 04:00 PM

04:00 PM - 05:00 PM

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About The Speakers

Chloe Thomas

Chloe Thomas

Podcast Host & Host of the Summit, eCommerce MasterPlan

Award-winning podcast host, bestselling author, and Editor-in-Chief of eCommerce Tech.


Zoe Rowswell

Zoe Rowswell

Co-founder, Tern Eco

Co-founder of Tern Eco | Circular Retail and Ecommerce Expert | Currently raising EIS

Zoe Rowswell

Ryan Atkins

Ryan Atkins

Co-Founder & CEO, Supercycle

Co-Founder & CEO at Supercycle

Ryan Atkins

John O'Brien

John O'Brien

CEO, ShipCycle

CEO @ Ship Cycle | Professional Logistician P.Log.

John O'Brien